Customer Support Specialist

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Requirements:

• Startup energy and multi-tasking ability.
• Fluency in both Spanish and English due to the customer base in the US, Mexico, and Latin America.
• Strong communication skills and comfort in customer-facing interactions.
• Excellent analytical and problem-solving skills.
• General understanding of the financial services landscape.
• Experience with Intercom CRM, Slack, and Notion is a bonus.
• Familiarity with financial services, neobanking, and cryptocurrency is helpful.

Responsibilities:

• Support Agent – handle customer concerns, complaints, and inquiries via chat and other platforms.
• Manage customer relations and build loyalty.
• Document interactions and monitor customer satisfaction.
• Understand customer needs to design effective journeys.
• Implement experience strategies and manage support materials.
• Measure feedback and performance to ensure quality service.
• Provide technical assistance and investigate product issues.
• Collaborate on projects and campaigns for customer acquisition.