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Global Head of Community - Player Support

Posted 15 days agoViewed

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💎 Seniority level: Lead, 5-8 years Community Manager experience, 3+ years managing teams

📍 Location: United States, North America, Portugal, Spain, Romania, Poland, UK

🔍 Industry: Video games services

🏢 Company: PTW

🗣️ Languages: English

⏳ Experience: 5-8 years Community Manager experience, 3+ years managing teams

Requirements:
  • 5-8 years of experience as a Community Manager in the gaming industry, with knowledge of regional markets.
  • 3+ years of experience in managing, mentoring, and coaching teams.
  • Understanding of various game genres and player personas.
  • Knowledge of community analytics, trends, and reporting.
  • Proven success in building and growing communities.
  • Experience in Outsourcing/BPO is a plus.
  • Strong presentation and communication skills.
  • Familiarity with social media and digital marketing technologies.
Responsibilities:
  • Accountable for the design and implementation of successful community teams and strategies to support client’s game needs.
  • Establish and track KPIs to evaluate performance and ROI.
  • Collaborate with peers to propose innovative solutions for enhancing player experiences.
  • Develop a Centre of Excellence for community management and lead best practices.
  • Track and analyze community performance, presenting regular reports.
  • Assist in creating case studies to support marketing efforts.
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