ServiceNow Business Process Architect - ITSM (US or Canada)

View full description

Requirements:

• Minimum of five (5) years of experience as a client-facing technical consultant.
• Experience with ITSM programs and the ServiceNow ITSM suite of products.
• Strong knowledge of business process architecture for cloud-based platforms.
• Strong interpersonal, organization, facilitation, and presentation skills.
• Strong written and verbal communication skills.
• Ability to assess and mitigate risk.
• Effective facilitation, coaching, and mentoring skills.
• Strong problem-solving skills.
• Comfortable working in a matrixed organization and with ambiguity.
• Bachelor's degree in CS, IT, or a similar technical discipline.

Responsibilities:

• Facilitate executive level workshops, translating business requirements into prioritized outcomes.
• Conduct workshops and lead multiple implementations from a customer strategy standpoint.
• Lead customers in process definition and mapping.
• Define customer needs, determine strategies, develop plans/proposals, and make recommendations around internal processes.
• Collaborate with Solution and/or Technical Architects on overall project implementation.
• Oversee the development of Senior Business Analysts.
• Collaborate with other Delivery teams on special projects.
• Facilitate sessions on requirements definition and workflow mapping.
• Support PMs in planning and managing implementation projects.
• Develop and maintain delivery standards for ServiceNow solutions.