Client Success Manager (US Healthcare)

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Requirements:

• 5+ years of experience in client success or account management within the healthcare industry.
• In-depth knowledge of US Healthcare systems and regulations, including familiarity with HIPAA.
• Strong knowledge of US healthcare operations, revenue cycle management, and regulatory compliance.
• Proficiency in CRM tools and healthcare software, such as EMR/EHR systems and claims management platforms.
• Excellent analytical, organizational, and communication skills, both written and verbal.

Responsibilities:

• Serve as the primary liaison between the company and clients, fostering strong, long-term relationships.
• Proactively address client concerns, identify opportunities for improvement, and ensure timely resolution of issues.
• Regularly communicate with clients to understand their needs, goals, and challenges.
• Onboard new clients, ensuring a seamless transition and understanding of the company’s services.
• Monitor client account performance, including service delivery, KPIs, and SLAs.
• Identify opportunities for account growth through upselling or cross-selling additional services.
• Utilize knowledge of US healthcare systems, regulations, and payer-provider relationships.
• Provide insights and guidance to clients on optimizing revenue cycles and operational efficiency.