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Dutch Speaking Roadside Assistance Coordinator - Athens (Remote in Greece)

Posted 15 days agoViewed

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💎 Seniority level: Experience in customer service, coordination, or a related field is preferred.

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Dutch, English

⏳ Experience: Experience in customer service, coordination, or a related field is preferred.

🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsMultitaskingDocumentationProblem-solving skillsFluency in English

Requirements:
  • Fluency in Dutch and English; knowledge of additional languages is an asset.
  • Exceptional communication and problem-solving abilities.
  • Strong organizational skills and the capacity to manage multiple tasks under pressure.
  • Comfortable using technology and virtual communication tools.
  • Willingness to work flexible hours, including weekends and holidays, as necessary.
Responsibilities:
  • Respond to and manage emergency roadside assistance requests from Dutch-speaking customers.
  • Assess customer needs and coordinate with appropriate service providers for prompt assistance.
  • Maintain clear communication with service partners to ensure timely and effective service delivery.
  • Document customer interactions and assistance requests accurately for quality assurance and tracking.
  • Keep customers updated throughout the assistance process to ensure their comfort and reassurance.
  • Stay knowledgeable about company policies and services to enhance customer satisfaction.
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