Care Navigator

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Requirements:

• Associates degree required; Bachelor degree and above strongly preferred.
• 2+ years of administrative, coordinator, front desk or related experience required.
• Experience in operations within an urgent care practice, concierge physician office, medical department, or hospital division strongly preferred.
• Experience using a CRM, EHR and/or tracking database required.
• Exceptional organizational and project management skills.
• Excellent communication skills and ability to work cross-functionally among departments.
• Ability to think and work independently, effectively, and efficiently.
• Ambitious, strong work ethic, and open to new ideas.
• Looking for a challenging opportunity to help build operations of a growing business.

Responsibilities:

• Working closely with patients to understand their needs and help to find them the best care based on their medical condition.
• Coordinating physician referrals for patients who need to see specialists inside and outside of the Sollis medical partner’s network.
• Coordinating requests for private nursing, hospice, and other external care needs.
• Collaborating with physicians, nurses, and other disciplines involved with care of the patient to foster a coordinated approach to care planning.
• Preventing delays in patient care by communicating barriers to leadership for resolution and trending.
• Researching and facilitating connections with new medical partners, healthcare facilities and services.
• Updating patient records in Athena Health and CRM (Salesforce).
• Sending medical records as needed to patients’ physicians.
• Providing a high-quality patient experience to all Sollis Health members.
• Partnering with sales and operations teams to suggest process improvements.
• Performing related duties as required.