Account Manager - #34063

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Requirements:

• Bachelor’s Degree from a 4‐year accredited institution or equivalent work experience.
• 2 - 3 years work experience as an Account Manager in the SaaS or Technology sectors.
• Strong desire for learning and capability for multi-task management.
• Intermediate to advanced Excel skills.
• Extreme attention to detail and an intuitive ability to notice errors.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Ability to adapt to different client procedures.

Responsibilities:

• Responsible for account management and nurturing customer relationships.
• Guide new clients through onboarding and implementation.
• Respond to customer inquiries and provide support through various channels.
• Investigate customer issues and collaborate with technical support for resolutions.
• Conduct training sessions and develop customer education resources.
• Gather customer feedback for product improvement.
• Maintain detailed documentation of customer interactions and issues.
• Collaborate with cross-functional teams to enhance customer experience.
• Monitor customer satisfaction and health scores.
• Support operational processes and participate in special projects.