Senior Client Support Specialist - Accounting

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💎 Seniority level: Senior, 3+ years

📍 Location: California, New York, Washington, Colorado, Texas, North Carolina, Central Time, NOT STATED

💸 Salary: 22.0 - 38.0 USD per hour

🔍 Industry: Animal healthcare

🏢 Company: Roo👥 11-50💰 $11,000,000 Series A over 2 years agoHospital Veterinary Health Care

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: AccountingAttention to detailOrganizational skillsComplianceTroubleshootingClient relationship managementData entryFinancial analysisCustomer support

Requirements:

3+ years experience in client/customer support, ideally in an early-stage start-up environment.
Vet technician/animal healthcare industry experience is a plus.
Proactive, organized, and accurate in communications.
Excellent communication and organizational skills.
Familiarity with customer support tools/software.
Timely and efficient with tasks.
Flexible and agile, able to pivot quickly.
Driven to improve processes and communications.

Responsibilities:

Be point-of-contact for finance-related inquiries via email, LiveChat, and phone.
Troubleshoot and resolve finance-related issues for users.
Coordinate escalated issues with other teams.
Facilitate shift changes and uphold financial controls.
Maintain accurate documentation in HubSpot.
Collaborate with Finance on reconciliation and reports.

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