Italian Speaking Customer Service for Leading Domestic Appliances - Remote in GR

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Requirements:

• Fluency in Italian and strong English communication skills, both written and spoken, are essential.
• Previous experience in customer service, particularly within the consumer electronics or domestic appliances sectors, is preferred.
• Strong problem-solving skills with a focus on providing excellent customer service.
• Excellent communication abilities, with the capacity to engage thoughtfully with customers from various backgrounds.
• Able to work independently in a remote environment while managing time effectively and prioritizing tasks.
• Attention to detail and strong organizational skills for effective record-keeping and inquiry management.
• A general interest in domestic appliances and home technology is advantageous, although training will be provided.

Responsibilities:

• Provide responsive and effective customer support in Italian, addressing inquiries related to domestic appliances and ensuring customer satisfaction.
• Assist customers with troubleshooting issues, offering solutions to enhance their experience and confidence in the product.
• Accurately document customer interactions, inquiries, and resolutions for follow-up and reporting purposes.
• Collaborate with internal teams to escalate complex issues and implement timely resolutions for customer concerns.
• Maintain up-to-date knowledge about the company's products, services, and policies to offer accurate information to customers.
• Engage with customers proactively to ensure their needs are met and to foster loyalty to the brand.
• Participate in training programs to enhance interpersonal skills and deepen product understanding.