Customer Advocate - Seasonal Hiring - Remote

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Requirements:

• 6 months to 1-year customer service experience (email, phone, or chat support).
• Availability for night shift work.
• Basic knowledge of cloud applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension and verbal/written communication skills.
• Strong phone contact handling skills.
• Ability to communicate complex ideas clearly.
• Aptitude for learning and navigating new technologies and applications.
• Ability to accept feedback with an open mind.
• Intermediate understanding of Customer Experience best practices.
• Customer orientation and adaptability to various customer types.

Responsibilities:

• Interact with customers to provide and process accurate, valid, and complete information with empathy and professionalism.
• Perform problem tracking to ensure issues are documented, prioritized, tracked, and resolved effectively.
• Ensure proper and timely escalation of issues to meet expectations.
• Identify opportunities for continuous process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Stay updated on product and service knowledge by collaborating with external teams.