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Service Representative (Czech-speaking) - Volkswagen

Posted 10 days agoViewed

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💎 Seniority level: Entry, 1 year

📍 Location: Portugal

🔍 Industry: Technology and services

🏢 Company: external_global

🗣️ Languages: Czech, English

⏳ Experience: 1 year

🪄 Skills: Customer serviceTechnical supportCRM

Requirements:
  • High level of Czech (written and oral) and good level of English (B2).
  • 1 year of experience in technical roles or automotive customer service.
  • Passionate about automotive topics and skilled in digital technology.
  • Understand policies, procedures, and warranties.
  • Familiar with market geography.
  • Able to make independent decisions with strong documentation skills.
  • Skilled in resolving issues and providing solutions.
Responsibilities:
  • Respond to customer requests via multiple channels.
  • Update CRM systems with relevant information.
  • Build strong customer relationships by handling inquiries quickly and professionally.
  • Promote customer retention and loyalty.
  • Maintain professional and empathetic relationships with all customers.
  • Collaborate effectively with team members and management.
  • Provide feedback on emerging issues and identify improvement areas proactively.
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