Professional Services Specialist - Temporary (Remote - US Based)

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Requirements:

• At least 2 years of experience in training development, project management, or similar roles focused on end-user training.
• Excellent project management and organizational skills for effective multitasking.
• Exceptional written and verbal communication skills for documentation and public speaking.
• Skilled in re-engineering operations and developing repeatable processes.
• Ability to simplify complex processes for better understanding.
• Strong customer-focused approach with proactive communication.
• Proficiency in Microsoft Office, Adobe Acrobat, and presentation tools.

Responsibilities:

• Oversee projects to ensure timely completion according to customer expectations.
• Lead meetings with customers to extract and document requirements.
• Track project progress and provide ongoing updates.
• Offer consultation for problem resolution during projects.
• Provide a high level of customer service throughout project duration.
• Maintain knowledge of Higher Education products and services.
• Create and maintain training materials including videos and LMS courses.
• Facilitate training sessions for external users.
• Collaborate with cross-functional teams on customer education plans.