Rent Collector (Real Estate Industry)

View full description

Requirements:

• Previous experience in rent collection, property management, or a related field preferred.
• Strong communication and negotiation skills with a focus on customer service.
• Detail-oriented and organized, with the ability to manage multiple accounts effectively.
• Proficiency in property management software or databases (e.g., Buildium, AppFolio) is a plus.
• Ability to maintain professionalism and empathy when dealing with tenants.
• Knowledge of rental laws and regulations in the applicable market.

Responsibilities:

• Initiate and follow up on rent payment reminders, ensuring tenants are aware of their payment due dates.
• Engage with tenants via phone, email, or messaging platforms to discuss payment issues, establish payment plans, and provide assistance.
• Maintain accurate and up-to-date records of all rent payments, payment plans, and communication logs in the property management system.
• Collaborate with tenants to resolve disputes or questions related to rent payments or leases.
• Provide regular updates to management regarding outstanding payments, collection efforts, and tenant interactions.
• Ensure that all collection processes adhere to legal requirements and company policies.