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Customer Enablement Specialist

Posted 22 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: Boston, NYC, SF, Bay Area, London, Lisbon

🔍 Industry: Multilingual content industry

🏢 Company: Smartcat👥 101-250💰 $43,000,000 Series C 4 months agoInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Content creationPresentation skillsStrong communication skillsSaaS

Requirements:
  • 2+ years of experience in customer training within a SaaS environment.
  • Ability to simplify complex software concepts for various audiences.
  • Experience in instructional design and content development.
  • Strong communication and presentation skills.
  • Customer-centric approach and readiness to work in a startup environment.
  • Openness to constructive feedback and the ideas of others.
Responsibilities:
  • Design and develop training materials and programs to improve product knowledge.
  • Create educational curriculum and manage content for Help Center and Smartcat Academy.
  • Conduct live training sessions and webinars on Smartcat best practices.
  • Collaboration with Customer Success team for seamless onboarding experience.
  • Lead projects, manage timelines, and work with subject matter experts.
  • Maintain up-to-date knowledge of Smartcat's functions for effective training.
  • Continuously update and improve content based on product evolution.
  • Collect and share customer feedback to promote continuous improvement.
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