Customer Enablement Manager

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Requirements:

• 5+ years of experience in customer training specifically in a SaaS environment.
• Experience managing a team to oversee training initiatives.
• Ability to simplify and communicate complex software concepts clearly.
• Experience in instructional design and creating relevant educational content.
• Strong verbal and written communication skills and presentation abilities.
• Customer-centric approach to create value for users.
• Strategic mindset with a proactive stance towards identifying opportunities and challenges.
• Willingness to work in a fast-paced startup environment with a focus on ownership and resilience.
• Open to constructive feedback and diverse opinions.

Responsibilities:

• Develop and execute a customer training program for enterprise clients to enhance platform understanding and best practices adoption.
• Design onboarding programs aimed at new users for streamlined setup and increased performance within 90 days.
• Collaborate with Customer Success for effective client deployment based on business goals.
• Manage Smartcat Academy and maintain certification for various use cases.
• Create educational content to improve customer retention and reduce time-to-value.
• Keep updated knowledge of Smartcat's functions to train users effectively.
• Track program effectiveness and adjust based on feedback.
• Gather customer feedback on training needs and share insights for continuous improvement.
• Understand evolving customer learning needs as products and positioning change.
• Maintain user community engagement to gain insights.
• Use data to identify learning gaps and iterate programs.
• Pitch new ideas for programs and content based on customer needs.