Customer Experience Consultant for Travel - No experience needed

View full description

Requirements:

• A passion for travel and a genuine interest in customer service.
• Strong communication and listening skills to effectively assist clients.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new travel products and services.
• Basic computer skills and familiarity with travel booking systems are a plus.
• Attention to detail and organizational skills to manage multiple inquiries.
• An optimistic and proactive attitude towards problem-solving and customer interactions.

Responsibilities:

• Engage with customers via phone, email, and chat to assist with travel inquiries and bookings.
• Provide information about travel destinations, packages, and services.
• Document customer feedback and interactions to improve our processes continuously.
• Work collaboratively with fellow team members to ensure high-quality service delivery.
• Participate in training sessions to enhance travel knowledge and customer service skills.
• Identify customer needs and provide tailored travel solutions.
• Promote travel services by creating positive experiences and building relationships with clients.