Customer Solutions Representative for Digital Marketing - No experience needed

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Requirements:

• No prior experience in customer service or digital marketing required.
• A positive attitude and eagerness to learn are essential.
• Strong verbal and written communication skills, particularly in English.
• Ability to engage with customers in a friendly and professional manner.
• Basic computer skills and familiarity with digital marketing concepts is a plus, but not mandatory.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Open-mindedness and a willingness to accept feedback and improve.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Responsibilities:

• Assist customers with inquiries related to digital marketing services through various communication channels, including phone, email, and chat.
• Learn about different digital marketing tools and strategies to provide accurate information to clients.
• Support clients in navigating their issues and provide effective solutions to enhance their marketing experience.
• Document customer interactions and feedback to contribute to the continuous improvement of service delivery.
• Participate in training and development sessions to build your skills and knowledge in digital marketing.
• Collaborate with team members to ensure a seamless customer experience and contribute ideas for service improvement.