Project Success Specialist

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Requirements:

• Bachelor's degree or equivalent experience.
• Proven experience in customer success, account management, or related roles.
• Strong communication, problem-solving, and interpersonal skills.
• Experience with project management tools and collaborative teamwork.
• Ability to adapt and thrive in a fast-paced environment.

Responsibilities:

• Initiate and maintain proactive client communication to ensure satisfaction and promote feature adoption.
• Provide hands-on training and consulting, helping clients maximize product use.
• Act as a liaison between clients and internal teams to resolve issues and maintain a smooth experience.
• Stay updated on product enhancements and contribute to product knowledge sharing with clients.
• Meet performance targets and remain informed about market trends to guide client strategies.
• Collect client feedback to contribute to continuous product and service improvement.
• Manage multiple projects, demonstrating effective time management and organizational skills.
• Demonstrate consultative support and adapt to diverse client needs.