MIS Support and Training Analyst

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Requirements:

• A minimum of 3 years experience working with MIS (Sims, FMS and Arbor) solutions in a school or support team.
• Experience in delivering training courses.
• Good understanding of MIS and IT support issues.
• Good knowledge of Microsoft Office.
• Experience providing support, advice, and training in the use of MIS systems.
• Knowledge of schools procedures, working practices, and statutory requirements.
• Relevant experience in the education sector preferred.
• Excellent customer relationship skills.
• Ability to communicate clearly in writing and orally to different audiences.
• Ability to prepare and run effective training courses.
• Ability to work on own initiative and as part of a team.
• Ability to work flexibly and respond to changing solutions.
• Ability to identify problems and implement solutions.
• Ability to respond to changing needs in the education environment.
• Ability to write clear, concise instructions/training manuals.

Responsibilities:

• Provide telephone, remote and onsite support across the entire range of supported MIS software modules.
• Complete relevant documentation and service desk calls in accordance with the MIS SLA.
• Be responsible for the support of the MIS Systems.
• Upgrade and install ESS software, implementing and coordinating new systems.
• Maintain expertise with current and emerging MIS products.
• Create and update training materials for supported MIS software.
• Deliver high-standard training courses monitored by evaluations.
• Promote effective MIS use to enhance school standards and make recommendations for improvement.
• Support the team in delivering training courses and webinars.