Customer Success Manager- Enterprise (Americas)

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Requirements:

• Customer facing experience in Solutioning, Post Sale Support, or Project Management with a technical background.
• Experience managing Enterprise customer accounts, particularly in North American or European markets.
• Strong skills during customer advocacy and escalation with influencing abilities.
• Good understanding of technical concepts around Network, PKI, Automation, and Security.
• Exceptional communication and listening skills, comfortable working in a fast-paced environment.

Responsibilities:

• Work closely with Sales teams for account transition from Pre-Sales to Customer Success Management.
• Establish goals and performance indicators for customer success and onboarding.
• Accelerate adoption of solutions, coordinate product demonstrations, and conduct business reviews.
• Manage customer engagement and retention, ensuring satisfaction and account renewal.
• Travel to the USA and Europe as required for customer networking.