Online Chat Support Agent - Work remote, no experience needed

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Requirements:

• No prior experience in customer service or online support is required; training will be provided.
• Fluent in English; additional languages are a plus.
• Strong written communication skills and a friendly, engaging personality.
• Ability to work independently and manage time effectively in a remote work setting.
• Willingness to learn about luxury products and customer service best practices.
• Basic computer skills and familiarity with online chat tools are advantageous but not mandatory.
• A genuine interest in the luxury market and commitment to providing excellent customer service.

Responsibilities:

• Engage in real-time chat conversations with customers, providing helpful information about luxury products.
• Assist customers with inquiries related to order status, product details, and general questions.
• Learn and utilize best practices for customer interaction to deliver excellent service.
• Document customer interactions and feedback to contribute to team improvements.
• Work alongside experienced team members to develop skills in customer engagement.
• Stay updated on product offerings and service protocols.
• Maintain a positive and friendly attitude in all customer interactions.