SQL Data Analyst (Customer Success)

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Requirements:

• Minimum 3 years experience with SQL.
• Experience with Excel and Tableau (or equivalent software).
• Familiarity with integrity operations and customer success metrics.
• Proven analytical and quantitative skills.
• Ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses.

Responsibilities:

• Translate both strategic and tactical questions into analytics requirements.
• Collect and analyze data using SQL and organize findings to drive action.
• Deliver recurring analysis and insights across the Customer Organization.
• Develop scalable reporting and dashboards to monitor leading and lagging indicators.
• Identify opportunities to improve process, efficiency, profitability, and productivity.
• Assist in setting targets for new initiatives and tracking ongoing progress.