Implementation Project Manager

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Requirements:

• Deliver exceptional customer experience and manage diverse customers.
• Proven experience in consultatively understanding client strategies.
• Knowledge of Commercial Real Estate Technology and industry best practices.
• Strong project management skills with clear communication of project plans.
• Excellent consulting skills to translate customer needs into workable solutions.
• Team-oriented and able to collaborate effectively with internal teams.
• Expert communication skills to facilitate strategic conversations.
• Exceptional organizational skills with keen attention to detail.
• Focus on continuous improvement of products, processes, and services.
• Positive, solutions-focused outlook and ability to manage time autonomously.
• Experience leading meetings with high-level stakeholders.

Responsibilities:

• Quickly become an expert in product functionality to demo/train clients.
• Oversee the entire software implementation project from planning to completion.
• Conduct requirements gathering and analysis with clients/stakeholders.
• Collaborate on solution design and software configuration.
• Develop and execute testing plans and manage quality assurance.
• Create training materials and provide ongoing user support.
• Manage change and communicate effectively with stakeholders.
• Document all aspects of the implementation process.
• Collaborate with cross-functional teams for seamless integration.
• Identify opportunities for continuous process improvement.
• Build and maintain strong customer relationships.