6+ years relevant experience working with customers to drive adoption of a product or service.
Strong background in Account Planning and joint Customer Success Plans to drive adoption and creation of new product features.
Proven experience in managing large, complex project implementations.
Strategic thinker with strong attention to detail.
Experience in DevOps or Analytics space a plus.
Excellent presentation, verbal, and written communication skills.
Proven effectiveness at leading and facilitating community and executive discussions.
Ability to translate complex terminology into clear actions.
Self-starter with an entrepreneurial spirit.
Ability to work autonomously and prioritize tasks.
Responsibilities:
Develop and manage end-to-end technical onboarding projects with customers to drive adoption of Harness products.
Manage and own process, working with multiple stakeholders internally and externally, and representing the customer point of view within the engineering organization.
Manage customer escalations, tracking prioritizations, communication, and feedback.
Drive cross-functional technical and product strategy to reduce onboarding complexity.
Design measurements to track impact and process improvements.
Articulate team technology, requirements, goals, and milestones.
Help drive product decisions aligned with company initiatives.