Technical Support Specialist 2

View full description

Requirements:

• Associate's degree or equivalent military training in medical technology, electronics, or a related field preferred.
• Bachelor's degree preferred or equivalent field service or CSC experience.
• Phone customer service experience is required.
• Knowledge of Roche chemistry/immunochemistry analyzers.
• Clinical chemistry applications background.
• Applications training in cobas 6000, cobas 8000, or cobas Pro.
• Interest/ability to work 2nd or 3rd shift and weekends.

Responsibilities:

• Serve as the primary support liaison between Roche and customers.
• Independently provide phone/online support and manage complex technical issues involving chemistry and immunochemistry laboratory equipment.
• Responsible for products such as cobas Pro, cobas Pure, cobas 6000, cobas 8000, and lab automation.
• Track and maintain records in accordance with Roche Quality and FDA requirements.
• Develop and promote loyal business relationships and serve as a technical resource for internal sales and marketing partners.