Customer Success Program Architect

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Requirements:

• 10+ years of success with account management, global services delivery, and scalability management in a consulting or SI firm.
• Proven record of driving measurable customer outcomes and success with large, complex customers.
• Experience leading multiple large, sophisticated technical projects and/or enterprise-level programs.
• Ability to compel customers and internal partners to act and hold them accountable to their commitments.
• History leading business transformation programs, including those that involve C-Suite commitment and change management.

Responsibilities:

• Support pre-sales and sales cycles by providing scalability strategy insights and best practices.
• Coordinate all teams during sales cycle to ensure alignment between Customer Success, Support, Services, and Sales.
• Produce program plan highlighting global onboarding strategy including all workstreams.
• Support Global Enterprise Architecture expansion workshops focused on various best practices.
• Help customers plan and execute a digital shelf program, providing change management guidance.