Sales Operations Analyst | Permanent WFH

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Requirements:

• 3 - 5 years of experience in sales support, customer service, or a related field.
• Impeccable verbal and written English skills for effective communication with U.S. customers and employees.
• Quiet, dedicated home office space and a reliable, high-speed internet connection.
• Strong customer-centric mindset with the ability to understand customer needs and provide solutions.
• Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint).
• Keen attention to detail and continuous improvement mindset.
• Exceptional self-motivation with the ability to manage multiple projects.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Facilitate communication and coordination between Sales Reps on monitoring orders, updates, and status.
• Assist Sales Reps with creating quotes for clients, requesting quotes from vendors, and placing orders.
• Monitor, troubleshoot, modify, and notify concerned departments of any problems that impede an order's prompt and effective processing.
• Constantly liaise with vendors, sales reps, management and purchasing teams regarding order issues and stock availability.
• Collate and generate daily summary of sales and backorder reports for Sales Management and Directors.
• Ensure compliance with company policies, procedures, and regulatory requirements related to sales operations, data privacy, and confidentiality.
• Identify opportunities for process improvements and efficiency gains within the sales organization.