Risk Operations Specialst

Posted 1 day agoViewed

💎 Seniority level: Entry, 1+ years

📍 Location: United States, MST, NOT STATED

💸 Salary: 65000.0 - 80000.0 USD per year

🔍 Industry: Fintech

🏢 Company: Melio👥 501-1000💰 $150,000,000 about 2 months ago🫂 Last layoff 10 months agoFinancial Services Payments B2B FinTech

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Data AnalysisCross-functional collaborationRisk ManagementCustomer support

1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space.
1+ years experience working with ZenDesk.
Available to work between 10AM and 7PM MST, Monday through Friday.
Experience maintaining personal and group KPIs related to capacity and quality.
Excellent interpersonal, collaboration, and communication skills.
Demonstrated ability to proactively problem solve and be a top-notch team player.

Handle frontline fraud and policy decisioning to support ongoing business needs.
Manage escalations related to Risk decisioning through cross-functional collaboration.
Complete Zendesk tickets and written communications regarding end users, internal escalations, partnerships, or live payments.
Communicate with end users via phone regarding account recovery efforts.
Create leads for new data sources, processes, and segmentation.