Senior Solutions Architect (Remote, UK)

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Requirements:

• 5+ years of experience working in deployment teams using project management techniques.
• Direct experience with observability technologies.
• Best practices for deploying an observability stack, preferably with Grafana products.
• Excellent communication skills for engaging with customers and partners.
• Knowledge of Kubernetes, cloud platforms (AWS, GCP, Azure), and a self-starter attitude.

Responsibilities:

• Provide specialized business and technical consultation to assist customers in achieving their objectives with Grafana.
• Manage the lifecycle of customer onboarding and adoption of Grafana offerings.
• Deliver packaged training, quick-starts, and specialized consulting for high-priority customers.
• Monitor support requests to identify recurring issues and advocate for customer needs with product teams.