KYT Operations Specialist

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Requirements:

• Minimum 1+ years of experience in fraud detection, information security, or a related role.
• Outstanding verbal and written communication skills in English.
• Willingness to work non-traditional hours, including weekends and holidays.
• Strong analytical and problem-solving skills.
• Competency with Google Suite and familiarity with data analysis concepts.

Responsibilities:

• Utilize Twilio’s tools and investigative skills to detect and prevent non-compliant activity.
• Analyze text messages reported by customers to determine classifications such as fraud or spam.
• Handle incoming requests from internal and external customers and ensure excellent service.
• Support continuous process improvements and stay updated on industry trends related to messaging spam and fraud.