Senior Technical Training Manager

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Requirements:

• 7+ years of experience in training delivery, training business management, or related roles, with a focus on technical or SaaS environments.
• Proven technical background and experience working in technical training or related fields.
• Proven experience defining and executing go-to-market strategies for training programs.
• Strong background in developing and managing training offerings, including Authorized Training Partner programs.
• Demonstrated ability to enable and collaborate with field teams to drive training adoption and sales.
• Experience managing a team of trainers and ensuring the quality of training delivery.
• Excellent project management, organizational, and communication skills.
• Familiarity with learning management systems (LMS) and virtual training tools.
• Analytical mindset with the ability to use data to drive decisions and improvements.

Responsibilities:

• Oversee the training business, including revenue generation and profitability.
• Define and execute go-to-market strategies for training programs, including pricing, packaging, and promotional strategies.
• Develop and maintain a portfolio of training offerings for customers and partners, ensuring alignment with market demands and customer needs.
• Establish and manage an Authorized Training Partner program to scale training delivery.
• Enable field teams with necessary resources, knowledge, and tools to promote and sell training programs effectively.
• Work closely with sales and marketing teams to drive adoption and success of training initiatives.
• Ensure timely and efficient delivery of training programs, including Instructor-Led and blended learning formats.
• Manage a team of trainers, providing guidance, mentorship, and performance feedback.
• Collaborate with the Content Development team to review and update training materials as required.
• Monitor and evaluate effectiveness of training programs through feedback, assessments, and metrics.
• Implement improvements to training delivery processes based on data and insights.