Senior Service Operations Analyst (Six Sigma Certification)

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Requirements:

• Six Sigma Certification is a must.
• PMP certification is a plus.
• Change Management (PROSCI) certification is a plus.
• 8+ years of experience in project management, process improvement, or business analysis.
• Proven success in leading cross-functional teams.
• Expertise in implementing operational efficiencies in service-based environments.
• Proficiency in process mapping tools like Visio and Lucid Chart.
• Automation experience with tools like Power Automate is a plus.
• Strong analytical skills with advanced knowledge of Excel, Tableau, or Power BI.
• Exceptional problem-solving and critical-thinking abilities.

Responsibilities:

• Drive operational excellence and deliver impactful projects.
• Use Six Sigma tools to document and map processes.
• Quantify and analyze processes to identify inefficiencies and improvement opportunities.
• Lead initiatives for service quality enhancement and cost reduction.
• Conduct comprehensive requirements gathering and translate business needs into actionable solutions.
• Guide teams through change management ensuring minimal disruption.
• Manage multiple workstreams and establish KPIs for performance reporting.