Technical Operations Manager

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Requirements:

• Graduate with minimum 8 years of Experience as operation head in Technical Support process.
• Should have good knowledge in MS office.

Responsibilities:

• Creating strategies with senior management and develop policies that will correlate with the organization goal.
• Implementing effective processes and standards.
• Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
• Responsible for management of critical and complex changes wherever applicable.
• Initiate and drive continuous service improvement plans.
• Identification and communication of potential risks and dependencies in timely manner to stakeholders.
• Responsible for Performance management, Career development and retention of the team members.
• Should have an innovative and transformational mindset to identify opportunities to optimize processes.