Customer Service Representative (Ecuador)

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Requirements:

• C1 level English proficiency for fluent speaking and writing.
• Extroverted personality that enjoys engaging with customers and has a positive, energetic attitude.
• Comfortable and enthusiastic about taking phone calls.
• Strong communication skills and the ability to work independently.
• Reliable internet connection and a quiet workspace.
• Availability to work part-time shifts (5 hours per day) Monday to Fridays.

Responsibilities:

• Handle phone calls and answer emails from customers, assisting with inquiries, order status, and general support.
• Provide detailed information about our products and services, helping clients make informed decisions.
• Resolve customer issues and complaints in a positive, professional manner.
• Maintain accurate records of customer interactions and orders.
• Ensure timely follow-up and communication with clients to enhance satisfaction.
• Assist with any administrative tasks as needed, including order processing and general inquiries.