Head of Partner Success

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Requirements:

• Exceptional Relationship Building skills for interacting with stakeholders.
• Cross Functional Collaboration skills to align internal teams and stakeholders.
• Problem-Solving and Analytical Thinking to optimize performance using data.
• Project Management skills to manage multiple priorities effectively.
• Strategic Thinking and Business Acumen with a deep understanding of the skilling industry.
• Leadership and People Management experience to manage and coach a team.
• Entrepreneurial Drive and Resourcefulness to succeed in a fast-paced environment.
• Data Analysis and Reporting abilities to inform decision-making.
• Commitment to Merit America's mission and values.

Responsibilities:

• Define the vision for account management and drive partner engagement.
• Lead a small team of Partner Success Managers, fostering a culture of growth.
• Develop and execute account plans for strategic partners, managing relationships.
• Ensure partner satisfaction and identify upsell opportunities.
• Optimize processes for high-quality account management and monitor partner health metrics.