IT Support Engineer

Posted about 2 months agoViewed

💎 Seniority level: Junior, 1-3 years

📍 Location: Philippines, PHT, NOT STATED

💸 Salary: 45500.0 - 58500.0 PHP per month

🔍 Industry: Technology

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Project ManagementMac OS XJiraAnalytical SkillsDocumentationTroubleshootingScripting

Meet with the IT team to discuss issues and assign work.
Plan and implement IT improvements, including security updates and onboarding processes.
Lead IT projects from start to finish.
Collaborate with management to address IT issues.
Perform routine maintenance for network performance.
Assist in developing policies for recurring IT issues.
Create and maintain IT process documentation.
Contribute to training materials for users and team members.
Automate manual tasks to enhance team efficiency.

Posted 3 months ago

📍 Philippines

🧭 Full-Time

💸 45500 - 58500 PHP per month

🔍 B2B technology

🔧 Requirements

1-3 years of professional IT experience with relevant certifications such as CompTIA A+, Cloud+, or Security+.
Proficiency in supporting both Mac and Windows operating systems.
Experience with Google Workspace or Office 365 Admin, IT service management platforms such as Jira, and mobile device management systems.
Ability to manage multiple projects and adapt to a fast-paced environment.
Excellent analytical and problem-solving skills.
Strong verbal and written English communication skills.
Ability to lift up to 49 lbs and stand/walk as needed.
Requires access to a working laptop/PC, stable internet, and backup connection.

💡 Responsibilities

Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work.
Plan and implement improvements to the distributed environment, including preparing for security updates and streamlining onboarding.
Lead IT projects from start to finish, including creating proposals and researching solutions.
Collaborate with management to solve IT issues and provide recommendations.
Perform routine maintenance and upgrades to ensure optimal network performance.
Assist in the development of policies and procedures to address recurring IT issues.
Create and maintain comprehensive documentation of IT processes.
Contribute to the development of training materials for users and IT team members.
Automate manual tasks by creating tools or improving existing ones.

AgileJiraCommunication SkillsProblem SolvingScriptingEnglish communication