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IT Support Engineer

Posted 3 days agoViewed

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šŸ’Ž Seniority level: Junior, 1-3 years

šŸ“ Location: Philippines, PHT, NOT STATED

šŸ’ø Salary: 45500.0 - 58500.0 PHP per month

šŸ” Industry: Technology

šŸ—£ļø Languages: English

ā³ Experience: 1-3 years

šŸŖ„ Skills: Project ManagementMac OS XJiraAnalytical SkillsDocumentationTroubleshootingScripting

Requirements:
  • 1-3 years of professional IT experience.
  • Relevant certifications like CompTIA A+, Cloud+, or Security+.
  • Proficiency in supporting Mac and Windows operating systems.
  • Scripting experience and knowledge of hardware/software.
  • Experience with Google Workspace or Office 365 Admin.
  • Familiarity with IT service management platforms like Jira.
  • Experience with mobile device management systems.
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written English communication skills.
  • Ability to lift up to 49lbs.
  • Access to a working laptop/PC and stable internet.
Responsibilities:
  • Meet with the IT team to discuss issues and assign work.
  • Plan and implement IT improvements, including security updates and onboarding processes.
  • Lead IT projects from start to finish.
  • Collaborate with management to address IT issues.
  • Perform routine maintenance for network performance.
  • Assist in developing policies for recurring IT issues.
  • Create and maintain IT process documentation.
  • Contribute to training materials for users and team members.
  • Automate manual tasks to enhance team efficiency.
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