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IT Support Engineer

Posted about 2 months agoViewed

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šŸ’Ž Seniority level: Junior, 1-3 years

šŸ“ Location: Philippines, PHT, NOT STATED

šŸ’ø Salary: 45500 - 58500 PHP per month

šŸ” Industry: B2B technology

šŸ—£ļø Languages: English

ā³ Experience: 1-3 years

šŸŖ„ Skills: AgileJiraCommunication SkillsProblem SolvingScriptingEnglish communication

Requirements:
  • 1-3 years of professional IT experience with relevant certifications such as CompTIA A+, Cloud+, or Security+.
  • Proficiency in supporting both Mac and Windows operating systems.
  • Experience with Google Workspace or Office 365 Admin, IT service management platforms such as Jira, and mobile device management systems.
  • Ability to manage multiple projects and adapt to a fast-paced environment.
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written English communication skills.
  • Ability to lift up to 49 lbs and stand/walk as needed.
  • Requires access to a working laptop/PC, stable internet, and backup connection.
Responsibilities:
  • Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work.
  • Plan and implement improvements to the distributed environment, including preparing for security updates and streamlining onboarding.
  • Lead IT projects from start to finish, including creating proposals and researching solutions.
  • Collaborate with management to solve IT issues and provide recommendations.
  • Perform routine maintenance and upgrades to ensure optimal network performance.
  • Assist in the development of policies and procedures to address recurring IT issues.
  • Create and maintain comprehensive documentation of IT processes.
  • Contribute to the development of training materials for users and IT team members.
  • Automate manual tasks by creating tools or improving existing ones.
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