IT Support Engineer

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Requirements:

• 1-3 years of professional IT experience with relevant certifications such as CompTIA A+, Cloud+, or Security+.
• Proficiency in supporting both Mac and Windows operating systems.
• Experience with Google Workspace or Office 365 Admin, IT service management platforms such as Jira, and mobile device management systems.
• Ability to manage multiple projects and adapt to a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Strong verbal and written English communication skills.
• Ability to lift up to 49 lbs and stand/walk as needed.
• Requires access to a working laptop/PC, stable internet, and backup connection.

Responsibilities:

• Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work.
• Plan and implement improvements to the distributed environment, including preparing for security updates and streamlining onboarding.
• Lead IT projects from start to finish, including creating proposals and researching solutions.
• Collaborate with management to solve IT issues and provide recommendations.
• Perform routine maintenance and upgrades to ensure optimal network performance.
• Assist in the development of policies and procedures to address recurring IT issues.
• Create and maintain comprehensive documentation of IT processes.
• Contribute to the development of training materials for users and IT team members.
• Automate manual tasks by creating tools or improving existing ones.