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Technical Support Specialist (New York)

Posted 17 days agoViewed

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💎 Seniority level: Middle, At least 2+ years

📍 Location: United States

💸 Salary: 52000.0 - 70000.0 USD per year

🔍 Industry: Messaging API, telecom

🏢 Company: Telgorithm👥 11-50💰 $1,600,000 Seed 10 months agoMessagingSMSSaaSUnified CommunicationsSoftware

🗣️ Languages: English

⏳ Experience: At least 2+ years

🪄 Skills: SQLREST APITroubleshootingProcess improvementTechnical supportCustomer SuccessSaaS

Requirements:
  • At least 2+ years of relevant experience in a customer-facing product support role.
  • Experience focusing on troubleshooting technical issues.
  • Stand out if you have experience in the newest A2P 10DLC requirements.
  • Experience using REST APIs and SQL queries.
  • Exceptional problem-solving skills.
  • Strong customer relationship skills.
  • Ability to prioritize and manage competing priorities.
  • Experience working with SaaS start-ups.
  • Familiarity with carrier operations, message routing, call processing, and network management.
Responsibilities:
  • Analyze and troubleshoot complex technical issues through direct user interaction and API documentation.
  • Create and refine knowledge base documentation for user self-service.
  • Strategically optimize and scale support processes using data-driven insights.
  • Collaborate with Product and Engineering to improve the platform based on user feedback.
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