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Italian Speaking Banking Industry Support Agent - Athens (Remote in Greece)

Posted about 2 months agoViewed

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💎 Seniority level: Proven experience in customer service, preferably in banking or financial services

📍 Location: Greece

🔍 Industry: Banking

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Italian, English

⏳ Experience: Proven experience in customer service, preferably in banking or financial services

🪄 Skills: Customer serviceMicrosoft OfficeFluency in EnglishCRM

Requirements:
  • Fluency in Italian and English, both spoken and written.
  • Proven experience in customer service, preferably in banking or financial services.
  • Familiarity with banking products and services is a plus.
  • Exceptional communication and interpersonal skills with a focus on customer satisfaction.
  • Ability to handle sensitive information with a high level of confidentiality.
  • Experience with CRM systems and proficient in Microsoft Office applications.
  • Strong analytical and problem-solving skills with attention to detail.
Responsibilities:
  • Provide excellent customer support to Italian-speaking clients through multiple channels, including phone, email, and chat.
  • Assist clients with inquiries related to their bank accounts, transactions, and various banking products.
  • Guide customers clearly through banking processes, ensuring they understand available services.
  • Document all client interactions accurately within the CRM system for quality tracking.
  • Work collaboratively with internal teams to resolve complex banking issues and ensure satisfaction.
  • Analyze customer feedback to suggest potential improvements in service delivery.
  • Adhere to banking regulations and company policies during all client communications.
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🔥 Italian Speaking Banking Industry Support Agent - Athens (Remote in Greece)
Posted 16 days ago

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🏢 Company: Patrique Mercier Recruitment

  • Fluency in Italian and English, both written and spoken.
  • Strong communication skills with a customer-first attitude.
  • Willingness to learn and thrive in a remote work environment.
  • Problem-solving skills focused on customer satisfaction.
  • Attention to detail and a commitment to providing high-quality service.
  • Basic proficiency in using computer systems and software applications.
  • Positive attitude and enthusiasm for the banking industry.
  • Manage customer inquiries from Italian-speaking clients through phone, email, and chat.
  • Provide accurate information related to banking products and services.
  • Assist customers with account-related questions and transactions.
  • Effectively resolve customer complaints and issues.
  • Document customer interactions in compliance with company policies.
  • Collaborate with team members to improve service quality.
  • Stay updated on banking regulations, policies, and product offerings.

Customer serviceFluency in EnglishComputer skillsTechnical support

Posted 16 days ago
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