Technical Account Manager, Integrations

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Requirements:

• Bachelor's Degree required, Engineering or other technical degree preferred.
• 1-3 years of customer relationship management experience.
• Ability to travel for customer meetings, conferences, and other industry events.
• Strong technical communication skills, both written and verbal.
• Ability to interact across organizations.

Responsibilities:

• Provide technical support and respond to escalated support tickets for assigned customers.
• Participate in ongoing planning, implementation and optimization of automated workflows to drive scalable customer success activities and customer support.
• Assist in the onboarding of customers to QGenda by providing organized training to admins and end users.
• Build and maintain essential technical knowledge of QGenda and train others on new product features.
• Collaborate with CSM team to prepare for business reviews and manage key business metrics.
• Collaborate with various teams to assist with technical issues raised by customers.
• Provide effective feedback to team members.
• Adhere to existing best practices and contribute to improving them.
• Lead client onsite activities related to implementation and preparation for go-live.