Integrated Operations Center Engineer (Remote — Texas)

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Requirements:

• Undergraduate degree or equivalent years of experience.
• 4+ years of experience, 2+ of which in an EVSE network operations (NOC) environment.
• Experience using ticket and work order management tools (e.g. Zendesk, Salesforce, Service Now, etc.).
• Understanding of EV charging technology and system architecture.
• Excellent written and oral communication skills.
• Ability to work cross-functionally to resolve complex problems.
• Must be available to work a flexible schedule, including weekends and holidays, based on business needs.

Responsibilities:

• Proactively monitor energy & charging assets for faults, errors, and/or irregularities.
• Remotely diagnose and troubleshoot issues.
• Coordinate vendor support to resolve issues within contractual SLAs.
• Provide phone support to customers, vendors, and field service personnel.
• Collaborate with third party vendors and customer organizations to coordinate issues response and resolution.
• Assist in organizational process refinement.
• Leverage ticketing system and CMMS to troubleshoot, diagnose and resolve issues impacting energy & facilities related systems/equipment.
• Perform additional responsibilities as assigned.