Client Success Support, UKI (Remote)

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Requirements:

• Advanced proficiency in the English language.
• Proficiency in any additional language is considered a bonus.
• Exceptional communication skills to foster positive business relations.
• Client-centric mindset with the ability to manage difficult conversations.
• Demonstrate agility and autonomy with technology including Dynamics and Learnlight platform.
• Working proficiency in Microsoft Office 365, particularly advanced Excel and PowerPoint skills.

Responsibilities:

• Develop strong relationships with clients and serve as the primary contact throughout the program.
• Lead implementation of programs, including client onboarding, product training, and webinars.
• Track all key client data in systems and manage learner performance through key metrics in Dynamics.
• Handle client escalations from the LSM team, addressing complaints with appropriate solutions within SLA timelines.
• Ensure accurate client information and create platform contracts with agreed conditions.
• Deliver reports and track KPIs such as attendance, completion, and satisfaction.
• Collaborate with Finance for accurate and timely billing.
• Monitor customer satisfaction at program closure and support Sales in contract renewals.
• Identify opportunities for upselling or new product development.