Enterprise Onboarding Manager (f/m/d)

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Requirements:

• At least 5 years of experience in onboarding, customer success, or technical account management, ideally in the hospitality, SaaS, or IT industry.
• Strong understanding of API integrations and technical platforms, with the ability to translate complex technical concepts for non-technical stakeholders.
• Experience working with large-scale clients and managing complex onboarding projects.
• Ability to lead cross-functional teams and work collaboratively with product, engineering, and customer success teams to solve problems and achieve results.
• A detail-oriented, proactive approach with excellent problem-solving skills and the ability to drive projects to completion.
• Strong communication skills with the ability to build rapport with a diverse range of stakeholders.
• Experience or knowledge in one of the following areas: UI/UX, system integrations, back-end development, or cloud services.
• Fluency in English and German (additional languages are a plus).

Responsibilities:

• Onboard new enterprise clients, guiding them through the integration process and ensuring key stakeholders fully understand how Apaleo works.
• Lead detailed meetings and workshops with CTOs, product managers, IT teams, and other stakeholders ensuring alignment on technical requirements and expectations.
• Develop and maintain strong relationships serving as the primary point of contact during the onboarding stage.
• Provide expert guidance on Apaleo’s API and platform capabilities, helping clients implement custom integrations and workflows to meet their unique needs.
• Collaborate closely with our sales, product, and customer success teams to ensure a smooth and successful onboarding experience.
• Identify, document and communicate customer use cases that are not available in the platform today internally and find solutions with the customer within the ecosystem.
• Utilize existing documentations and enablement content to help users adopt the platform.
• Proactively identify any potential blockers or technical issues that could delay onboarding and work with the appropriate teams to resolve them quickly.
• Evolve the Enterprise onboarding methodology to ensure scalability as we continue to grow with this segment.