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Vice President of Services Delivery

Posted about 1 month agoViewed

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💎 Seniority level: Vp, 10+ years

📍 Location: North America

🔍 Industry: Enterprise software, SaaS

🏢 Company: Level Access👥 251-500💰 $40,000,000 Series A over 7 years agoEducationInformation ServicesConsultingTrainingGovernmentInformation TechnologySoftware

⏳ Experience: 10+ years

🪄 Skills: LeadershipProject ManagementStrategic ManagementComplianceTrainingCustomer Success

Requirements:
  • 10+ years of experience in enterprise software, SaaS, and customer-facing roles with P&L accountability.
  • Experience running a large services organization focused on web and mobile technology.
  • Proven track record of delivering revenue goals while developing team capabilities.
  • Ability to work independently and collaboratively with all organization levels.
  • Passion for recruiting and building a team of accessibility experts.
Responsibilities:
  • Lead the delivery of key services products focusing on audit and compliance services and support services.
  • Manage a global team of accessibility experts to deliver compliance solutions for digital assets.
  • Implement service delivery and technical improvement methodologies for scalability.
  • Partner with product, customer success, and sales teams to enhance offerings and drive growth.
  • Own the audit and advisor revenue stream, ensuring margin growth and customer satisfaction.
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