Benefits and Claims Call Center Project Manager (Remote)

Posted 10 days agoViewed

💎 Seniority level: Manager, At least 8 years of experience in call center management. At least 5 years are benefits / claims call center specific experience.

📍 Location: United States

🔍 Industry: Government services

🏢 Company: Terrestris Global Solutions

⏳ Experience: At least 8 years of experience in call center management. At least 5 years are benefits / claims call center specific experience.

🪄 Skills: LeadershipProject ManagementResource PlanningCustomer service

Requirements:

A Bachelor’s Degree.
At least 8 years of experience in call center management.
At least 5 years of benefits/claims call center specific experience.

Responsibilities:

Lead all efforts to provide service in support of the Public Safety Officers’ Benefits (PSOB) Program.
Oversee support services to the PSOB Office for a concentrated customer call center, case file management, and customer resource assistance.
Manage outreach, call center and paralegal support services related to PSOB applications/claims.
Ensure respectful, timely, and clear communication and customer service to survivors, injured officers, public safety agencies, and partners.

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