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20865226578 - Call Center Agent 5

Posted 5 days agoViewed

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💎 Seniority level: Entry, Proven experience as a call center agent or in a customer service role.

📍 Location: Metro Manila, Philippines, PST, NOT STATED

💸 Salary: 500.0 USD per month

🔍 Industry: Spa services

🏢 Company: Activate Talent

🗣️ Languages: English

⏳ Experience: Proven experience as a call center agent or in a customer service role.

Requirements:
  • Proven experience as a call center agent or in a customer service role.
  • Exceptional verbal and written communication skills.
  • Ability to engage with clients in a warm, friendly, and personable manner.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in using call center software and CRM systems.
  • Excellent organizational and time management skills.
  • Ability to work flexible hours, including weekends and holidays.
Responsibilities:
  • Answer incoming calls and respond to client inquiries in a courteous and professional manner.
  • Schedule and confirm appointments for spa services.
  • Provide detailed information about spa treatments, services, and promotions.
  • Address and resolve client concerns or complaints with empathy and efficiency.
  • Maintain accurate client records and update appointment schedules.
  • Collaborate with spa staff to ensure seamless client experiences.
  • Follow up with clients to confirm appointments and solicit feedback on services.
  • Perform other administrative duties as assigned.
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