Technical Customer Support

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Requirements:

• Proven experience in customer support, preferably in a technical or web-related field.
• Knowledge of web design platforms such as WordPress, Wix, Webflow, or similar CMS tools.
• Basic understanding of HTML, CSS, and web design principles.
• Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
• Excellent written and verbal communication skills in English.
• Ability to multitask and manage time effectively in a remote environment.
• Able to provide references from previous employers upon request.

Responsibilities:

• Assist in website setup, updates, and maintenance for client projects.
• Make minor design changes and adjustments based on customer requests.
• Identify and resolve website performance or functionality issues.
• Respond to customer inquiries via email, chat, and phone in a professional and empathetic manner.
• Troubleshoot and resolve technical issues related to web design and management tools (e.g., WordPress, Wix, or Webflow).
• Provide guidance and training to clients on using web platforms effectively.
• Work closely with the design and development teams to escalate complex issues.
• Document customer interactions, common issues, and resolutions for internal knowledge sharing.
• Provide feedback to the product team to improve services and tools.