Customer Success Manager (US Legal Tech, WFH)

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Requirements:

• 5+ years of Customer Success experience, ideally with mid-size and enterprise accounts.
• Solid experience and understanding of legal tech or SaaS industry.
• Proven acumen around planning and managing a large book of business in a fast-paced environment.
• Excellent communication skills and the ability to present complex information across various stakeholders.
• An eagerness to learn, adapt, and bring creative solutions to client needs.

Responsibilities:

• Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's solutions among law firm clients.
• Onboarding: Enable teams at firms using Eve in 90 days or less.
• Maximize Product Utilization: Achieve 90% Case/Matter utilization and increase user engagement and feature adoption.
• Demonstrate Value: Generate annual case studies showcasing ROI and develop new product use cases.
• Contribute to Product Evolution: Provide client feedback to inform product roadmap development.
• Maintain Client Relationships: Achieve a 90%+ retention rate through proactive engagement and support.