Solutions Delivery Support Analyst

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Requirements:

• Bachelor’s or master's degree.
• 1-3 years of experience in helpdesk.
• Fundamental understanding of disaster analysis and management.
• Interest and understanding of GIS software (Google Earth, ArcGIS, QGIS).
• Strong problem-solving and critical-thinking skills with high attention to detail.
• Ability to work collaboratively in a team and lead initiatives independently.
• Excellent communication skills, both verbal and written.
• Affinity for statistics, database software, and programming is a plus.

Responsibilities:

• Support customers experiencing delivery issues, ensuring professional and empathetic communication.
• Investigate and resolve delivery-related concerns including delays, errors, or missing data in a timely manner.
• Provide updates and resolutions to customers, ensuring their satisfaction and confidence in the process.
• Collaborate with internal teams to resolve the root cause of delivery issues.
• Document and escalate complex issues to the appropriate teams.
• Coordinate redeliveries when necessary.
• Ensure all issues are tracked and resolved.
• Identify recurring issues and recommend improvements to enhance future service delivery.
• Strive to enhance customer experience by providing prompt, accurate, and helpful support.
• Support Operations team in Flood Insights product delivery-related activities as required.