Senior Director of Product, NPO Experience

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Requirements:

• 10+ years of product management experience.
• At least 5 years leading teams in a SaaS environment.
• Proven success in mid-sized companies with product strategy and ownership.
• Deep experience with e-commerce platforms and admin tools.
• Technical proficiency for roadmap discussions with engineering.
• Experience in both B2B and ideally B2C markets.
• Strong analytical skills for data-driven decision-making.
• Exceptional presentation and communication abilities.
• Ability to thrive in ambiguity and create clarity.
• Leadership experience with mentoring skills.

Responsibilities:

• Lead the vision, strategy, and execution for Classy Studio, ensuring it delivers world-class experiences for nonprofits and businesses.
• Collaborate with cross-functional teams to define goals and set clear priorities aligning with company objectives.
• Own the product roadmap, driving development of tools and features for B2B and B2C.
• Build AI and Machine Learning products using data sets from GoFundMe and Classy.
• Serve as the voice of the customer, utilizing research and data analysis.
• Work with privacy and compliance teams to ensure regulatory adherence.
• Promote data-driven decision-making through analytics and research.
• Represent Classy Studio externally at conferences and in customer engagements.
• Inspire and foster a mission-driven team culture.
• Create structure in ambiguous environments to ensure progress.